RETURNS AND WARRANTY

RETURN POLICY
Our policy lasts 3 days. If 3 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange. Once your product has shipped you are responsible for the entire purchase.

To be eligible for a return, your item must not have been loaded on a truck in our shipping facility.

Certain types of goods cannot be returned. Any marked "clearance" or "final sale" cannot be returned.

To complete your return, we require a receipt or proof of purchase.

Please do not send your purchase back to the manufacturer.

Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at info@vinylfloordirect.com.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

 

WARRANTY OF PRODUCT

USFloors offers:

Lifetime Limited Residential Wear Warranty

• Lifetime Limited Structure Warranty

• Lifetime Limited Waterproof Warranty

• Lifetime Limited Petproof Warranty

• 10 Year Limited Medium Commercial Wear Warranty

For info on returns and warranty, click here